| t What is a down payment? |
| t Can I make my payment at my Agent’s Office? |
| t Can I pay my bill over the phone with a credit card? |
| t What do I include on my Check and who do I make it out to? |
| t I haven’t received my billing statement do I owe anything? |
| t Why do I receive a late notice when I haven’t received my first bill? |
| t I received a bill for a deductible and I don’t know what it’s for. Who was involved? |
| t How does your billing cycle work? |
| t What is your address? |
| t I need to report a claim, what should I do? |
| t What do I need to do at the scene of an accident? |
| t Is there anything I can keep in my car that has my insurance information on it? |
| t I need a certificate of insurance sent to a job, who does that? |
| t I am changing my address and/or phone number what do I do? |
| t I need to make a change to my insurance policy, what should I do? |
| t What does conditional renewal mean? |
| t I received Notice of Non-renewal and have questions, what do I do? |
| t I received a recommendation letter- what does this mean? |
| t I have a Bond with you; can I get Liability Insurance also? |
| t What kind of insurance company is this? |
| t How long has Financial Pacific been in business? |
| t What is Financial Pacific's rating? |
| t Isn't a larger carrier more secure than a small, regional carrier? |
| t What is this bill for? |
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| Q: | What is a down payment? |
| A: | Typically the downpayment is 25% of the total premium due at the inception of the policy if the insured has selected our installment pay plan option.
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| Q: | Can I make my payment at my Agent’s Office? |
| A: | Payments should be sent directly to Financial Pacific Insurance Company in the form of a check. Please make the checks payable to “Financial Pacific” and include your account number on the check. Mail your check along with the detachable portion of your bill to:Financial Pacific Insurance Company PO Box 45376 San Francisco, CA 94145-0376
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| Q: | Can I pay my bill over the phone with a credit card? |
| A: | Currently, we do not accept credit card payments or any payments over the phone. Payments should be made in the form of a check made payable to Financial Pacific. Please write your account number on the check. Mail your check along with the detachable portion of your bill to: Financial Pacific Insurance Company PO Box 45376 San Francisco, CA 94145-0376
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| Q: | What do I include on my Check and who do I make it out to? |
| A: | Please make checks payable to “Financial Pacific Insurance Company”. If this is for an installment, down payment, endorsement, or final audit please write your account number on the check. You can find your account number on the top left hand corner of your statement. If this is for a deductible bill, please write your Claim number on the check. You can find your claim number on either the statement itself or on the Deductible Billing Information worksheet that was enclosed with your bill.
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| Q: | I haven’t received my billing statement do I owe anything? |
| A: | Our Payment Plan is set up in nine installments. If you have already paid all of the nine installments then you will not receive another bill until you renew your policy.
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| Q: | Why do I receive a late notice when I haven’t received my first bill? |
| A: | Please note that the down payment is due on the policy effective date. If we have not received your down payment by the policy effective date a late notice will be sent out. Additionally, you may receive a late notice on policy endorsements if we have not received payment prior to the effective date for the endorsement.
Please remit the balance due by the date specified on the late notice to avoid assessment of late fees and cancellation of your policy.
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| Q: | I received a bill for a deductible and I don’t know what it’s for. Who was involved? |
| A: | Included with your deductible bill is a Deductible Billing Information worksheet. This details specific claim information. If you have additional questions then please contact your agent or our claims department directly at 916-630-3828 or 1-800-371-8067.
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| Q: | How does your billing cycle work? |
| A: | Our billing cycle is set up so that your statement is mailed out 27 days before the due date. Typically you are required to make a down payment which is 25% of the total premium due on the effective date of the policy. It is then set up for 9 monthly installments.
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| Q: | What is your address? |
| A: | Mailing address: PO Box 292220 Sacramento, CA 95829-2220Payments: PO Box 45376 Sacramento, CA 94145-0376Physical Address: 3850 Atherton Road Rocklin, CA 95765
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| Q: | I need to report a claim, what should I do? |
| A: | All claims should be reported to your agent as soon as possible. Your agent will fill out a report and fax it to Financial Pacific with all the applicable information needed to open a claim. If possible please include an estimate to help expediate your claim. Once your claim has been received by Financial Pacific an adjuster will contact you. Claims can either be faxed in to (916) 630-3737 or mailed in to PO Box 292220 Sacramento, CA 95829-2220.
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| Q: | What do I need to do at the scene of an accident? |
| A: | There are many places where claims can take place, the first thing to remember is to try to stay as calm as possible. Here are some things to do for specific incidents:
| Auto Accident: | - Admit nothing.
- If anyone is hurt or there is major damage, make sure to contact the authorities.
- Give the officer any information he needs. Make sure to get the report number and to ask where you can obtain a copy because you may need it later.
- Keep writing utensils in your glove compartment. Write down the following items:
- Names, addresses and phone numbers of all drivers and passengers involved
- Car license numbers, makes and model of each car involved
- Operators drivers license number and insurance identification
- Names and addresses of as many witnesses as possible
- Names and badge numbers of police officers
- Try to write a summary of the accident as soon as you can while the information is still in your head. Draw diagrams if needed to help explain what happened. It may be beneficial to keep a disposable camera in your car to take pictures of the scene before the cars are moved.
| | Burglary: | - Contact the authorities. Give the officer any information he needs. Make sure to get the report number and to ask where you can obtain a copy because you may need it later.
- Try to come up with a detailed list of items/inventory that are missing. Try to locate as many receipts to back up as many items as possible.
| | Injury on premises: | - Admit nothing
- If the person needs medical attention, call the proper authorities.
- Exchange names, addresses and phone numbers.
- Fill out an injury report and forward it to your agent
| | Fire: | - Admit nothing
- Notify your agent and make sure they know where to contact you.
- Make a detailed list of all damaged or destroyed items.
- Keep all receipts.
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| Q: | Is there anything I can keep in my car that has my insurance information on it? |
| A: | The law requires that you carry proof of insurance at all times in your vehicle. Financial Pacific provides 2 identification cards for every vehicle on that policy. These are sent out with every policy. The cards contain:
o Our name
o Your policy number
o The effective dates of your policy
o Year, Make/Model and Vehicle Identification Number
o Your agents name
o Your agents phone number
o The name and address of your company or the company you work for
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| Q: | I need a certificate of insurance sent to a job, who does that? |
| A: | Your Insurance Agent can provide a certificate of insurance for you. If you do not know who your agent is please reference your insurance policy or one of Financial Pacific’s Statements that we have sent you. You can find your agents name and phone number in the top right hand corner of that statement.
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| Q: | I am changing my address and/or phone number what do I do? |
| A: | Please contact your agent to make any changes to your policy. You can find their contact information on the front or dec page of your policy.
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| Q: | I need to make a change to my insurance policy, what should I do? |
| A: | Please contact your agent to request a change. You can find their contact information on the front or dec page of your policy.
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| Q: | What does conditional renewal mean? |
| A: | When we intend to make a change to your policy that will take place when your policy is renewed we must notify you at least 60 days in advance of the anniversary date. The change may consist of the addition of an exclusion, a reduction in coverage and/or an increase in price. The changes indicated on your conditional renewal letter may not be specific to your policy but may be added to all policies. If you have any questions regarding your notice please contact your agents office. You can find their contact information on the front or dec page of your policy.
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| Q: | I received Notice of Non-renewal and have questions, what do I do? |
| A: | Please contact your Agent for questions regarding these types of notices. You can find their information on the front or dec page of your policy.
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| Q: | I received a recommendation letter- what does this mean? |
| A: | After your property/place of business was physically inspected by Financial Pacific’s inspection representative, the representative developed suggestions that should be implemented to minimize or prevent a potential loss from occurring. In most cases, these suggestions are requirements and must be complied with in order to maintain insurance with Financial Pacific. Once the recommendations are complied with please respond in writing either on your company letterhead or on the recommendation letter itself and return it to your Agent. Please keep a copy of the letter and your response for your records.
If you have questions or problems regarding the recommendations please contact your Agent.
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| Q: | I have a Bond with you; can I get Liability Insurance also? |
| A: | Financial Pacific offers Commercial Property and Casualty Insurance in California, Oregon and Nevada. Please go to our Agent Finder to find the nearest appointed agent. They will be able to assist you.
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| Q: | What kind of insurance company is this? |
| A: | Financial Pacific Insurance Company is an admitted commercial property and casualty insurer headquartered in Rocklin, CA. We provide coverage for a variety of businesses. To find out more about Company please click on the following link. The Company
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| Q: | How long has Financial Pacific been in business? |
| A: | Financial Pacific Insurance Company was formed in 1986 and began writing insurance in 1987. Since our inception, the Company has been headquartered in the Sacramento area and has been committed to providing commercial property & casualty insurance in the Western United States. We have grown from less than 15 employee and $4 million in sales to more than 110 employees and more than $60 million in sales.
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| Q: | What is Financial Pacific's rating? |
| A: | Financial Pacific Insurance Company is rated A- (Excellent by the AM Best Company. We earned the “Excellent” rating in 1996 prior to which we were rated B++ (Very Good) for two consecutive years. The Best’s rating represents an opinion based on a comprehensive quantitative and qualitative evaluation of a company’s financial strength, operating performance and market profile. An “Excellent” (A or A-) rating is assigned to companies which have, on balance, excellent financial strength, operating performance and market profile when compared to standards established by the AM Best Company. These companies, in Best’s opinion, have a strong ability to meet their ongoing obligations to policyholders.
The Company’s Financial Size Category is V. This category applies to all companies with policyholders’ surplus (net worth) between $10 and $25 million. The Financial Size Category is based solely on the size of a company and does not reflect an opinion concerning a company’s financial strength or its operations.
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| Q: | Isn't a larger carrier more secure than a small, regional carrier? |
| A: | There are a number of qualities you should look for in assessing the quality and most importantly security of your insurance carrier. Bigger does not always mean better or more secure in the world of insurance. For example, many large companies with solid AM Best ratings choose to do business in various states on a “non-admitted” basis. Non-admitted companies are not required to seek approval of their rates or coverage forms from the Department of Insurance. The underwriting, claims and financial sections of the Department of Insurance do not routinely audit non-admitted companies. Finally, should a non-admitted company fail or go out of business their policies are not guaranteed by the various state insurance guarantee funds.
On the other hand, admitted companies are required to have all rates and forms approved by the Department of Insurance, are routinely audited by various sections of the state insurance departments and their policies are backed by the state insurance guarantee funds. In addition, state insurance departments keep records of complaints and claims handling history on admitted companies making it easy to research an admitted company’s track record. Financial Pacific is an admitted carrier in all states in which it operates.
Admitted versus non-admitted is just one of the issues that should be considered when selecting an insurance company. Bigger is not always better.
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| Q: | What is this bill for? |
| A: | In most cases, the bill is requesting payments for an installment on your policy or for transactions such as endorsements and claim deductibles.
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